Be365 Terms & Conditions – Before You Start Know All the Terms

1 General Terms

Be365 is an internationally licensed online betting and gaming platform. These terms and conditions apply automatically to all use of the be365 website, mobile app, and related services.

Be365 reserves the right to modify these terms at any time. Continued use of the website after any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

Be365's services are intended only for individuals in jurisdictions where online betting is legally permitted. It is entirely the user's responsibility to comply with the laws of their own country or region.

2 Account Register

Providing accurate and truthful information when registering with be365 is mandatory. Accounts created with false information may be closed and the balance forfeited at any time.

• Each person may create a maximum of one account.
• Creating multiple accounts using the same IP address, device, or payment method is prohibited.
• It is your responsibility to keep your account login details confidential and not share them with anyone.
• The email address and phone number provided at registration must be real and active.
• Be365 reserves the right to reject any application without providing a reason.

After account creation, be365 may request additional documents to verify your identity. Failure to submit the required documents may result in restrictions on your account.

3 Age Verification & KYC

You must be at least 18 years old to use be365's services. Creating an account or using the platform as a minor is strictly prohibited.

As part of the KYC (Know Your Customer) process, be365 may request the following documents:

• A copy of your National ID (NID) or passport.
• A utility bill or bank statement as proof of address.
• BKash/Nagad screenshot for payment method verification.
• Selfie photo and live verification (if required).

Be365 reserves the right to hold withdrawals until the KYC process is completed. This is done to protect both you and be365.

4 Deposits & Withdrawals

The following rules apply to all deposits and withdrawals on be365:

• A minimum deposit amount applies; the current limit can be found in the Payment section of your account.
• Withdrawals can only be made to a verified payment method that was previously used for a deposit.
• Withdrawals are typically processed within 10–30 minutes; even faster for VIP members.
• Bonus funds cannot be withdrawn directly; wagering requirements must be completed first.
• Be365 may carry out additional verification for any suspicious transactions.
• Withdrawals cannot be sent to third-party accounts; funds can only be transferred to an account in your own name.

Details on whether be365 charges any processing fees for transactions can be found in the Payment section. Any charges from banks or mobile banking providers are outside be365's control.

5 Betting Rules

Please keep the following rules in mind when placing bets on be365:

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cash-out feature is available).
• Odds on be365 may change at any time; the odds at the time of placing the bet are final.
• If a match or event is cancelled, the stake is generally refunded.
• Be365 reserves the right to void any bet placed at incorrect odds due to a technical error.
• In live betting, if your internet connection drops, any bet already submitted remains valid.
• If a leg in a parlay bet is voided, it is counted as 1.0 odds.

Be365 is committed to maintaining a fair and transparent betting environment. Any dispute regarding a bet outcome must be raised with support within 72 hours.

6 Bonuses & Promotions

Please read the specific terms for each bonus and promotion carefully before claiming on be365. General conditions are listed below:

• The welcome bonus is available to new members only and can be claimed once.
• Once a bonus is accepted, withdrawals are not permitted until the specified wagering multiplier has been met.
• If wagering is not completed before the bonus expires, both the bonus and any winnings derived from it will be forfeited.
• Claiming bonuses across multiple accounts from the same household or device is prohibited.
• Any bonus claimed using a VPN or proxy will be considered void.

Be365 reserves the right to modify, suspend, or cancel any promotion. If the promotion's terms are not met, be365 may forfeit the bonus and any associated winnings.

7 Prohibited Activities

The following activities are strictly prohibited on be365 and will result in account closure:

• Bonus abuse through the creation of multiple accounts.
• Using betting systems or software to gain an unfair advantage.
• Using another member's account or transferring your account to a third party.
• Using be365 for money laundering or any illegal financial activity.
• Betting using match-fixing arrangements or insider information.
• Attempting to hack or gain unauthorized access to be365's systems or network.
• Threatening, harassing, or showing disrespectful behavior toward other members or staff.

If be365 detects such activity, it reserves the right to close the account, forfeit the balance, and take legal action if necessary — all without prior notice.

8 Account Closure & Suspension

Be365 may suspend or close an account for any of the following reasons:

• Breach of Terms & Conditions.
• Registering with false information.
• Failure to cooperate with the KYC verification process.
• Accounts inactive for an extended period (typically 12 months).
• At your own request (as part of self-exclusion or responsible gaming).

Any remaining balance at the time of account closure (provided no terms have been violated) will be refunded. In the case of self-exclusion, the account cannot be reactivated before the specified period ends.

9 Responsible Gaming

Be365 believes betting should be a form of entertainment. We encourage all members to bet responsibly. The following features are available on be365:

• Set daily, weekly, and monthly deposit limits.
• Temporary break (7 days, 1 month, or longer).
• Permanent self-exclusion option.
• Access to betting history and spending details.

Never treat betting as a source of income. Never bet more than you can afford to lose. For more information, visit be365's Responsible Gaming View page.

10 Privacy Policy

Be365 is committed to keeping your personal information secure. Your data is used solely for service delivery, verification, and compliance with legal obligations.

Be365 never sells your personal information to third parties. However, information may be shared with legal authorities upon request. For more details, please refer to be365's Privacy Policy View page.

11 Policy on Changes to Terms

Be365 reserves the right to update these terms and conditions at any time. For significant changes, be365 will notify members via their registered email or a notice on the website.

Continued use of be365 after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

12 Contact

For any questions or complaints regarding the Terms & Conditions, please contact the be365 support team. We are always ready to assist you.

• Email: [email protected]
• Live Chat: available at the bottom-right corner of the website.
• Support hours: 24 hours a day, 7 days a week.

Be365 typically responds to emails within 24 hours. For urgent matters, contacting us via live chat will get you a faster resolution.